Most leaders rate themselves as good listeners. Almost none of them are. This is a short, honest test of which one you are.
Three real workplace moments. One you only hear. One you only see. One where you get both, and the room is alive around you, the way real life actually is. After each, a few questions about what was really going on.
Each scene plays once. You cannot rewind it, the same way you cannot rewind a conversation. Answer honestly. The discomfort is the point.
Kevin is the guy everyone knows. Always smiling, always on ten, always a joke ready. Somewhere along the way "Kevin's fun" hardened into "Kevin's fine," and now there is no version of Kevin the office knows how to receive as anything but the funny one. Renee, like everyone else, had him filed that way before he opened his mouth.
What Renee did not know is that Kevin had just been passed over for a promotion. By someone young enough to be his son. That is what he carried to the coffee machine. And he told her, the only way he has ever allowed himself to tell anyone anything: wrapped in the joke, behind the grin. Hoping someone would hear the man inside the bit.
Renee was distracted. Half on her phone, half checking the time. She heard the joke-shaped thing and answered the costume, not the man. She thought he was bantering. So she bantered back. And what she said, in her mind a playful volley, landed like a blade, because it confirmed the exact fear Kevin walked in with: that this is how everyone sees him. The clown. Not a contender.
Then she glanced up from her phone and caught it. The hurt, in the half-second before he could put the smile back on. She saw it. And she did not repair it. She reached for the safe, corporate-speak nothing instead, the warm-sounding deflection that cost her nothing. It looked like kindness. It was an exit. Kevin read it instantly. He took it as his cue, put the grin back on, threw the finger-guns over his shoulder, and walked back toward his office.
To write his resignation letter. Renee went back to her phone. From where she stood, that was a perfectly nice chat with fun Kevin. She has no idea what happened. She never will. Most people watching thought it was banter too.
Stop Talking. Start Hearing. The 3 Hats Framework for Real Conversations. By Nicole Darby.
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